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National strike action
The CWU has formally notified us that they plan to call on their members who collect, sort and deliver parcels and letters to take national strike action on Friday 9, Sunday 11, Wednesday 14 and Thursday 15 December 2022. The CWU recently announced their intention to strike on 23 and 24 December 2022, but they have not formally notified us that strikes will take place on these dates.
We have well-developed contingency and recovery plans as well as additional resources to support our customers in the run up to Christmas, but we cannot fully replace the daily efforts of our frontline workforce. We’ll be doing what we can to keep services running, but we are sorry this planned strike action is likely to cause you some disruption. There’s more information online.
Following several months of talks between Royal Mail and CWU, including ACAS facilitation, Royal Mail has shared a best and final offer for pay and change. We’re urging CWU leadership to accept the change and pay offer and to call off future damaging strike action.
Parcel and Letter Deliveries
On days when strike action is taking place:
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We will deliver as many Special Delivery Guaranteed parcels as possible. We will prioritise and deliver as many Special Delivery Guaranteed items as resources allow. We cannot however guarantee delivery by 9am or 1pm next day, so we’re making changes to our delivery guarantee for items posted from Wednesday 23 November up to and including items sent on Saturday 3 December 2022 and items posted from Thursday 8 December 2022 until further notice. Customers will not be able to claim for delays to items during this period.
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We will deliver as many Tracked 24 parcels as possible including prioritising delivery of Covid-19 test kits and medical prescription items wherever possible.
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On strike days, we will not be delivering letters (with exception of Special Delivery).
Business Collections
We won’t be able to provide a collection service to business customers on days when strikes are taking place. We’re asking customers to post before strike days or hold items until after strike action finishes. Business collections will resume on the next working day after a national strike date. We’ll collect as much as we are able to transport and process. This means we’ll be able to take up to a third more items or bags than you would normally give us at this time of year. We are unable to accept bookings for additional or one-off collections in the days following strike action.
Delivery Offices and Customer Service Points
Delivery Offices and Customer Service Points will be closed on days when strike action is taking place, customers will not be able to collect or drop off items on these dates. If you usually drop off bags of items to Customer Service Points, you can take them to a Post Office branch or to one of c1700 Collect+ sites which will accept Royal Mail items on days when strikes are taking place. You can check your nearest available Collect+ drop off here. Delivery Offices and Customer Service Points will reopen the day after strike action has finished.
Post Offices
Post Offices will be open as usual, collections by Royal Mail from Post Offices will be limited on the days of strike action. Customers can still collect Local Collect items at Post Offices on strike days.
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